1 reviews | Active since Aug 2015
NOT SATISFIED WITH YOUR CALL CENTER
I have recently placed a complaint on Hello Peter regarding DSTV ( Multi choice ) not been able to fix my functionality on my HD Decoder.In there reply they have told me that they have send a signal to my decoder and that i must just follow the step by step instruction. <br> <br> Well there reply was as useless as there call center. to date i have spend Over R500.00 in phone calls trying to resolve this problem. and i still don't have satisfaction. I cant believe that a company like Multi choice don't have a toll free number , the people working there is not officiant and us as the clients that keep there doors open get no satisfaction in any sens what so ever. i demand that they refund me on the money i have spend to try and resolve a problem that they created and that they contact me to fix the problem we are having.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you to assist with your technical query regarding the PVR functions that is not working without any success .
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you to assist with your technical query regarding the PVR functions that is not working without any success .
We have escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert