NOT SATISFIED WITH RESPONSE

I have posted a complaint about the contract of multichoice being on a monthly basis, but only applicable to downgrades not upgrade. Dinah responded to me by saying they have scheduled my downgrade on my next payment date.<br> <br> that was not my query because what she said is what I was told when I was calling them to downgrade. <br> <br> my issue is if a contract is on a month to month basis why doesn't it apply to both downgrades and upgrades. why cant they schedule the upgrade on your next payment for an upgrade?? why is the facility for upgrades becomes available immediately