not returning my call and *********** service

i paid double through an EFT and via debit order, i made a call last week one of the consultant told me i must wait for the 5 days so they can confirm if money reflects on their account etc etc. <br> after this period has lapsed i called again and im told they can't refund me i must go make a stop pament, i ask the consultant who kept putting me on hold the reasin why can't i be refunded she said they need to confirm if money has been paid same story i got when i made my initial call, i ask to speak to a manager and im given the famous call center excuse my manager is in a meeting. finally i spoke to Themba who identified himself as a manager the line was pretty bad and i asked him to call me back who promised he will do and never did. <br> so i am a customer who requires his refund from multichoice but i can't get it because of their contradicting statement they all give and in all that who do i now talk to because they don't returning their calls to assist if they do im constantly placed on hold. <br> <br> i need multichoice to refund my money and stop giving me excuses