Not responding to e-mail

I sent this e-mail to this lady on 13 July because it is the only one known to me and Multichoice is completely secretive about e-mail addresses to contact regarding problems on their websites:<br> <br> Sent: Monday, July 13, 2015 12:35 PM<br> To: Chrishanda Kearns<br> Subject: Suspending holiday view<br> Importance: High<br> <br> I called your *** early this morning to cancel my holiday viewing on smartcard *** because your system is not available until 16 July and was assured that someone of Multichoice will call me back and he will send me a sms confirming my call but have not received anything since.<br> How do I cancel my holiday viewing because I am not prepared to pay for a service I am not going to utilise.<br> <br> I rep**** again on 24/7/2015 :<br> <br> I STILL DID NOT GET A RESPONSE FROM MY PREVIOUS e-mail TO YOU!<br> <br> Now this morning when I logged in to Self Service I Find my account to be in complete disarray and in a complete shambles and a balance outstanding of R745.01 - could all the transactions on 2015-07-11 please be explained to me in layman terms or am I dense or is the idea from Multichoice to confuse their customers as much as possible with a lot of meaningless transactions