Not receiving OTP when trying to sign up for streaming package

I have been trying without success to sign up for the DSTV standalone streaming package for the last month. Every time I get to the stage where the system is supposed to send me an OTP, but I never receive it on my cell or email, even though both are correct on the system. I have dealt with numerous agents via online chat to try and get this resolved without success. The last two agents I dealt with were Queen and Sakiwe. Queen said she would escalate the issue to the technical team. I followed up a few days later with Sakiwe who said she would get back to me with a reference number. She did email me afterwards to say it was escalated, but failed to provide the reference number. Can someone form the technical department please get back to me?