not receiving channels on Indian bouquet

I am a longtime EXISTING subscriber of DSTv South Indian, and am NOT able to receive all the channels available on the new DSTv Indian bouquet. I was supposed to have been migrated to the new bouquet over a few months ago, but this has not been done yet. Yesterday my 454 stopped working, and all the callcentre agent can say is that my decoder is faulty! That is utter ****. Last night I was on the phone with Walter Ngomane for 59:59min until the cellular call disconnected with no resolution to my problem (***-i30). Please sort out this problem IMMEDIATELY. I am highly irate