not reaching requirements

good day<br> <br> I am a dstv subscriber, with an active HD PVR monthly billing is R776. I sent a sms to multichoice to apply for the new Xplora deal for R799pm. when the call centre phoned me, they stated I don't have the minimum requirements, I then asked what is the requirements, and the lady could not give me an answer, but stated clients earning less than me gets approved.<br> <br> how do a client get rejected for a dstv service when they are currently a subscriber? the new deal will be great, but with this bad attitude and service, who would want to stay a client?<br> <br> I told the service agent this is a joke, a joke to tell me I got rejected for a reason she couldn't't explain, rejected but is a client. rejected for the new service, where the new service is gonna cost me R23 more a month. WHAT A JOKE.<br> <br> can anyone get this sorted, or is this the kind of service we can expect from multichoice?<br> <br> thanks