Not professional

At the end of November upgraded from compact plus to premium for Dec period and was told that it's was on special at 699 and will expire end of March only to find out on the 28th via my account report for my debits it was false. They had gladly taken R916 why it shocks me. Call them and everyone so sorry and telling me my discount is not active the other says it was only for Dec. I am gladly terminating my services after my refund rather have Netflix, l would not suggest Dstv for my family and friends very bad.