Not paying for repeats but paying for no channels

<p>Two weeks back I noticed that on my Dstv package (compact) some channels were not playing at all only showing the info bar on bottom. I phoned the call center where a consultant said she checked my card and account resetted it and it showed on their side all in order. on my side channels were and are still missing I took the decoder device to the local dstv agent Henberg who said they must update the software to solve problem . I now went there twice but still the same problem. I had a installer from henberg who checked and even told me that channels are not on my package. I went onto Dstv support site and submitted Three (3) complaints still no response even though they promise to respond within three days. Why must I pay for a service where the supplier cannot give help feedback or support. This is not acceptable and very poor service although they take my money on time every month/ Pathetic </p>