NOT ONLY THE SHOWS ARE REPEATED - INEPTITUDE IS TOO!

For the past month I have had my PVR functions on my decoder disabled three or four times. I have been told that this is due to me changing the payment due date and that because of this I am now in arrears for approximately R100. I understood that the extra payment would be due with the next payment as I had already made a payment for the current month and I said I would do this. Each time they enable it and a couple of days later they disable it again!!! This is extremely frustrating as it messes up the series recording! As a final resort I told them to set it back to the original date and that way I am fully paid up. Guess what? Disconnected again! Does anybody in the call center actually know what they are doing? They say all conversations are recorded - why don't they then refer to these if they are so confused about previous arrangements? I once disconnected the service for five months due to my frustrations. After several e-mails enticing me to come back, I finally relented. It seems nothing has changed since and once again I am considering alternative options.