Not offering Payment Holiday During Lockdown COVID 19

Been a loyal customer of DSTV for a number of year's and when i requested for a payment holiday or downgrading of service, they tell me that they can not assist, they are offering other countries that have DSTV in their regions but as a South African i am not offered that payment holiday or downgrade,

I was told when i called the contact center that i need to pay my outstanding bill, how can i do that i my company has paid me only R2500 of my total salary and we are still waiting for UIF to pay the rest as this COVID lockdown has caused a lot of financial stress for the entire of South Africa as a whole.

Just wish that Proudly South African companies take care of their Loyal South African clients as they do for the Rest of the Othet African countries that have DSTV