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Elmarie S
1 reviews | Active since Aug 2010
21 Apr 2024, 13:26
NOT LOYAL TO THEIR CUSTOMERS
i have been using Showmax ever since it started and I use the Showmax Entertainment package. Ever since the new Showmax came I can no longer watch Showmax. It keeps saying "an error occurred, try again" for the past week. I have called Multichoice and spoke to 10 different consultants but my issue has not yet been resolved. I was advised to cancel my old account and open a new account with a different email address but the issue Stull persists. I have ran out of option now and I was told that the issue has been escalated and will be resolved within 48 hours. It has been 5 days and my issue has still not been resolved. This is a nightmare!
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
21 Apr 2024, 13:28Hi Elmarie Scheepers,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply21 Apr 2024, 13:28
Official
Hi Elmarie Scheepers,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
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Elmarie S's updateReviewer Update
22 Apr 2024, 14:09Thanks to the consultant who contacted me early this and advised that he will contact me again in 10 - 15 minutes. IT'S BEEN 10 HOURS NOW! STILL NO CALL, STILL NO SHOWMAX.
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Elmarie S's update22 Apr 2024, 14:09
Reviewer Update
Thanks to the consultant who contacted me early this and advised that he will contact me again in 10 - 15 minutes. IT'S BEEN 10 HOURS NOW! STILL NO CALL, STILL NO SHOWMAX.
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Elmarie S's updateReviewer Update
23 Apr 2024, 09:14THIS IS WHY CUSTOMERS CANCEL THEIR SUBSCRIPTIONS!!!!!!!!!!!!!!!!!! SINCE LAST NIGHT CATCH-UP ALSO NOT WORKING AS WELL AS SHOWMAX, NEVER RETURNED ,Y CALL YESTERDAY
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Elmarie S's update23 Apr 2024, 09:14
Reviewer Update
THIS IS WHY CUSTOMERS CANCEL THEIR SUBSCRIPTIONS!!!!!!!!!!!!!!!!!! SINCE LAST NIGHT CATCH-UP ALSO NOT WORKING AS WELL AS SHOWMAX, NEVER RETURNED ,Y CALL YESTERDAY
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Elmarie S's updateReviewer Update
23 Apr 2024, 13:30STILL NO CALLBACK
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Elmarie S's update23 Apr 2024, 13:30
Reviewer Update
STILL NO CALLBACK
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Elmarie S's updateReviewer Update
24 Apr 2024, 13:46Good day
After several request from my side I phone DSTV again this morning and they promise me a Mr Sibongile will phone me back up till now nothing happened. STILL NO SHOWMAX
I told them I am suffering from Parkinsons Disease and I have only the TV to keep me company, so please help me from your side. I would appreciate if a senior person from DSTV can please call me on *** / ***
please handle this as an urgent request
After several request from my side I phone DSTV again this morning and they promise me a Mr Sibongile will phone me back up till now nothing happened. STILL NO SHOWMAX
I told them I am suffering from Parkinsons Disease and I have only the TV to keep me company, so please help me from your side. I would appreciate if a senior person from DSTV can please call me on *** / ***
please handle this as an urgent request
ES
Elmarie S's update24 Apr 2024, 13:46
Reviewer Update
Good day
After several request from my side I phone DSTV again this morning and they promise me a Mr Sibongile will phone me back up till now nothing happened. STILL NO SHOWMAX
I told them I am suffering from Parkinsons Disease and I have only the TV to keep me company, so please help me from your side. I would appreciate if a senior person from DSTV can please call me on *** / ***
please handle this as an urgent request
After several request from my side I phone DSTV again this morning and they promise me a Mr Sibongile will phone me back up till now nothing happened. STILL NO SHOWMAX
I told them I am suffering from Parkinsons Disease and I have only the TV to keep me company, so please help me from your side. I would appreciate if a senior person from DSTV can please call me on *** / ***
please handle this as an urgent request
ES
Elmarie S's updateReviewer Update
24 Apr 2024, 15:39i have solved the problem myself
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Elmarie S's update24 Apr 2024, 15:39
Reviewer Update
i have solved the problem myself