Not just repeats of the same thing on tv but appalling customer service aswell

We received a text in February saying that we owe R1300 or so on the account. I advised my dad the account holder whose a pensioner to ignore the sms cause clearly they had made a mistake. We had stopped using the service from early 2021 to December 2022 due to affordability. We activated our normal compact package in December, which is what we've used since we've had the account. We attempted making an online payment with an agent over the phone but we were advised that the accounts department will call to take the payment. That never happened and we went to pep as usual to pay. We then opted to get the R120 package in January cause thats what we could afford. Payed R160 in February for the R120 package with a reconnection fee of R50. Then sometime mid February the sms that we owe the R1300 came. DStv is a service to you pay for upfront and even if that wasn't the case R1300 for a standard package??? In March I sent an email enquiring about this, early March that is. No explaination was given I was advised an investigation will be done. I guess that was to just get rid of me cause no feedback was given after that. I made another enquiry via email and we received a call. Thabiso I believe the agent was couldn't answer my questions but was persistent that the fee is valid cause she had decided so. She had me on mute most of the call and wouldn't even respond when I asked if she was still there. All she had to say was that the charge is valid, I changed to premium via self service. I had sent proof on the 1st email I sent them, guess she felt it a waste of her time to go through that. I made a payment in store of R120 to reconnect cause the amount had been cleared online of the "R1300". No communication from multi choice or the manager that was going to call me as agreed with Thabiso. It had been weeks. The payment did not reflect on the app nor online. I have since sent emails enquiring and requesting feedback with no luck. I don't care about the account anymore its my dads record that we need cleared. I demand they remove those charges, activate my service and apologise in that regard. We work too hard for our money to be disrespected in such a manner. Train your agents. Do better South Africa is bad enough as is and now this??