1 reviews | Active since May 2013
Not impressed at all
On Sunday I experienced issues with my decoder called Multichoice's contact centre and I was told to take it to the nearest walk-in centre. It was already late so I couldn't take it there. Today I had to leave work early so that I can sort this out. Wow I get there they tell me that they out of stock and they can't confirm when they'll have the stock. Someone from the contact centre told me I have to bring it in cause the account is in my name, I get here and they saying something totally different. Now when will I get another chance to bring it in. Talk about inconveniencing people. I'm so disappointed I pay my account on time and get charged a penalty fee for paying late but they can't replace my decoder on time so maybe I should also charge you guys a reactivation fee. Now I have to call them to find out if they have stock.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We tried to phone you to assist with your technical problem without any success.
Please advise an alternative number and time for us to contact you and assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We tried to phone you to assist with your technical problem without any success.
Please advise an alternative number and time for us to contact you and assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert