Not honouring Insurance Policy

The second hand walka device that DSTV sent to me in replacement of a ****** one, is registered in another person's name. Perhaps it is also ******. I could not get the device to register on the DSTV site, nor could the so called DSTV consultants. Since mid-December I have been with no walka service at all. These guys are a joke. They have sat on their backsides and done just about nothing. Why must I waste energy on a simple straight forward insurance claim? Why must I s**** feed DSTV staff in how to do their jobs?