Not honouring free month on annual accounts

<p>I have an annual account, paid up to 22 December. This year, I got claims for payment from Ocgtober. Phoned the call centre on 25 October, ref ********** 0-I34 and was assured that a reversal had been passed, and my decoder was on again. 1 November, it went off, and I phoned again. Again asssured it was fixed, but one week later I had to phone again. 8 Nov, ref I42 this time, and again assured I wouldn't be switched off again.</p> <p>Guess what, had to phone in on Monday 14 Nov, and the decoder is off again today. Please Dstv, get your accounts sorted! Call centre agents are polite but useless, and I've never been called back by a supervisor or any manager to sort this out, despite all these calls.</p>