SA
STA A
1 reviews | Active since Jun 2014
02 Apr 2016, 16:50
Not Helpfull consultant
I unsuccesfully tried to get through to the callcentre on Thursday 31 March 2016 to disconnect one of my decoders that is no longer in use.I also tried to schedule disconnection on the website unsuccesfull.I continue calling on the 1st April after work,but the lines were busy again and I ran out of airtime.Today I called again and luckily got through on the *** number.Unfortunately, a consultant named Chantell/Shantelle answered and her attitude was very negative towards me as a customer and she told me she wont help,because I am already past my billing date.I tried explaining my situation again and again but It was fruitless.As a customer, I dont diserve her attitude.She is clearly confused what her job is all about. Customer service- TO SATISFY ME AS A PAYING CUSTOMER.Im not unreasonble,but she is not doing what she is suppose to do.Fortunately for multichoice, I dont have another option,they dont have competition,otherwise I would be long gone.You suck chantell.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
02 Apr 2016, 17:05Hello Africast,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic discussion, the query has been resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic discussion, the query has been resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,
DStv (MultiChoice)'s reply02 Apr 2016, 17:05
Official
Hello Africast,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic discussion, the query has been resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic discussion, the query has been resolved.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Cecil
Best regards,