Not helpfull at all, frustrated!!!!

On the 28 December 2015 I made a payment at Ackermans in Vaal Mall, on the 2nd of Jan 2016 my services was being soft locked as they were saying my account was in arrears. I queried at Ackermans where i made my payment, so they Emailed proof of payment to multichoice, then I had to wait 48 hours for my services to be resumed. (2 full days without a sevice that I paid for!!!!!!) a week later again the service was blocked, saying that im in arrears. using my money again to phone multiple times as ackermans dont want to be involved anymore... to beg the call center for help. this is now every weekend's story. can anyone please help me understand the arrears im in, because i made another payment this month on yesterday 29.01.2016.<br> Im very dissapointed and frustrated with multichoice, and thinking of leaving this service, its not up to standard at all. Who is going to compensate me for all the times I PAID for this service and was unable to use it????<br> <br> can I PLEASE have feedback as soon as possible! ( and as we speak my service is blocked again )<br> If nothing can be done I would like my money back as I could have used my money for something that could've benefitted me. !@#!