Not helpful

I have a problem with dstv I wanted to change of ownership of one off my decoder and according their email they said I must pay R392.00 that I pay R200 and the Friday 05 and I pay R195. On 09 April that is today when I'm going to pay I just find that I must pay R490.00. I call them tell me that I must send proof of payment I did later they told me that the insurance they took my money and I call them to council the insurance and reversed the money I didn't get help from them and I requested a call but not get that call All the call center agent just give stories some just hang on my call no one come back to me can you guys help me to asked them to activate my account decoder both and help off changing ownership they have all documents the money that I pay R395.00 please I just need help because this is day ******* My contacts no is ***