Not helpful

So this morning we we’re trying to pay for dstv and instead of our normal bill they are telling us we have to pay almost a thousand and our package only cost half of that , at this point we want to just downgrade because we don’t know what’s going on how and when our premiums increased somuch and when, the sad thing is we are struggling to even downgrade right now we not even connected, the self service usdd does not help us very useles