LM
Liyah M
1 reviews | Active since Apr 2020
21 Apr 2020, 09:35
Not happy with Dstv
In these uncertain times u expect some of our service providers to assist in making life a little more easier. As an account holder at Dstv one would think they would allow a grace period for apartments to be made I am aware that all Dstv staff are working through this lockdown period but they too don’t care
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
21 Apr 2020, 10:06Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply21 Apr 2020, 10:06
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s replyOfficial
21 Apr 2020, 21:21Hi Liyah M,
It is an unprecedented moment in our modern lifetime as the world suffers the effects of the covid-19 virus, which has impacted all sectors globally. MultiChoice as an organization is not immune to this. MultiChoice has not confirmed whether payment holidays/ reduced subscriptions will be offered or not. Please do take note that as we continue to keep the broad cast of our channels this comes with costs. Infrastructure costs, system costs, channel procurement costs, and all other costs to our various suppliers. To maintain our services running we do need to continue to charge for these services as it essentially also benefits consumers of our product. As the country is in a national lock down, we do understand that we need to play a role in keeping our subscribers entertained while they enjoy the various content from our channels.
From time to time we have campaigns that we offer to our subscribers that see them pay a reduced subscription. Currently, the rental of Box Office movies has been reduced from R35,00 to R25,00, per rental of each movie. We have also increased our movie offering on the Box Office platform. We have opened certain channels in other packages to add more value and entertainment for our subscribers during this time of uncer*****y. Mzansi Magic channels 161 as an example and a few other channels have been opened to certain lower packages that would normally not have these channel. The 24 hour news channels have been opened to certain packages to keep the world informed about is happing gloabally. It would be understandable to totally cut the subscription if there was no broadcast at all, however, we are keeping the service running and sports will return once this virus has been defeated. It will be a great loss to lose you as one of our loyal subscribers, but we ask you take the factors mentioned above into consideration.
Kind regards
DStv: Hello Peter Team
It is an unprecedented moment in our modern lifetime as the world suffers the effects of the covid-19 virus, which has impacted all sectors globally. MultiChoice as an organization is not immune to this. MultiChoice has not confirmed whether payment holidays/ reduced subscriptions will be offered or not. Please do take note that as we continue to keep the broad cast of our channels this comes with costs. Infrastructure costs, system costs, channel procurement costs, and all other costs to our various suppliers. To maintain our services running we do need to continue to charge for these services as it essentially also benefits consumers of our product. As the country is in a national lock down, we do understand that we need to play a role in keeping our subscribers entertained while they enjoy the various content from our channels.
From time to time we have campaigns that we offer to our subscribers that see them pay a reduced subscription. Currently, the rental of Box Office movies has been reduced from R35,00 to R25,00, per rental of each movie. We have also increased our movie offering on the Box Office platform. We have opened certain channels in other packages to add more value and entertainment for our subscribers during this time of uncer*****y. Mzansi Magic channels 161 as an example and a few other channels have been opened to certain lower packages that would normally not have these channel. The 24 hour news channels have been opened to certain packages to keep the world informed about is happing gloabally. It would be understandable to totally cut the subscription if there was no broadcast at all, however, we are keeping the service running and sports will return once this virus has been defeated. It will be a great loss to lose you as one of our loyal subscribers, but we ask you take the factors mentioned above into consideration.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply21 Apr 2020, 21:21
Official
Hi Liyah M,
It is an unprecedented moment in our modern lifetime as the world suffers the effects of the covid-19 virus, which has impacted all sectors globally. MultiChoice as an organization is not immune to this. MultiChoice has not confirmed whether payment holidays/ reduced subscriptions will be offered or not. Please do take note that as we continue to keep the broad cast of our channels this comes with costs. Infrastructure costs, system costs, channel procurement costs, and all other costs to our various suppliers. To maintain our services running we do need to continue to charge for these services as it essentially also benefits consumers of our product. As the country is in a national lock down, we do understand that we need to play a role in keeping our subscribers entertained while they enjoy the various content from our channels.
From time to time we have campaigns that we offer to our subscribers that see them pay a reduced subscription. Currently, the rental of Box Office movies has been reduced from R35,00 to R25,00, per rental of each movie. We have also increased our movie offering on the Box Office platform. We have opened certain channels in other packages to add more value and entertainment for our subscribers during this time of uncer*****y. Mzansi Magic channels 161 as an example and a few other channels have been opened to certain lower packages that would normally not have these channel. The 24 hour news channels have been opened to certain packages to keep the world informed about is happing gloabally. It would be understandable to totally cut the subscription if there was no broadcast at all, however, we are keeping the service running and sports will return once this virus has been defeated. It will be a great loss to lose you as one of our loyal subscribers, but we ask you take the factors mentioned above into consideration.
Kind regards
DStv: Hello Peter Team
It is an unprecedented moment in our modern lifetime as the world suffers the effects of the covid-19 virus, which has impacted all sectors globally. MultiChoice as an organization is not immune to this. MultiChoice has not confirmed whether payment holidays/ reduced subscriptions will be offered or not. Please do take note that as we continue to keep the broad cast of our channels this comes with costs. Infrastructure costs, system costs, channel procurement costs, and all other costs to our various suppliers. To maintain our services running we do need to continue to charge for these services as it essentially also benefits consumers of our product. As the country is in a national lock down, we do understand that we need to play a role in keeping our subscribers entertained while they enjoy the various content from our channels.
From time to time we have campaigns that we offer to our subscribers that see them pay a reduced subscription. Currently, the rental of Box Office movies has been reduced from R35,00 to R25,00, per rental of each movie. We have also increased our movie offering on the Box Office platform. We have opened certain channels in other packages to add more value and entertainment for our subscribers during this time of uncer*****y. Mzansi Magic channels 161 as an example and a few other channels have been opened to certain lower packages that would normally not have these channel. The 24 hour news channels have been opened to certain packages to keep the world informed about is happing gloabally. It would be understandable to totally cut the subscription if there was no broadcast at all, however, we are keeping the service running and sports will return once this virus has been defeated. It will be a great loss to lose you as one of our loyal subscribers, but we ask you take the factors mentioned above into consideration.
Kind regards
DStv: Hello Peter Team