Not happy at all

I have an issue with my DSTV internet , the green light is on even after payment, data has been loaded but when I try to connect the message on read "connected without internet "I have reported this numerous time but noting is helping been without internet for 2 months going on the 3rd month, I've called , I've reported on the self service chat nothing is working. They told me to restart, unplug, reboot nothing is working, the call center agents I spoke to are not helping. I've been paying for the services but not using them