Not good enough for DSTV
<p>I have complained about this before. I have once again app**** for the pricelock package with the explora , wifi connector and smart lnb for R949. They phoned me this morning and all sounded good. Now I get a sms saying sorry we cannot supply you with this package please call customer care for more info. I phone customer care, sorry we cannot transfer you to the price lock department. So why must I phone the customer care then. Then they tell me i was declined due to credit criteria. I asked what the criteria is and get told they will escalate my question. ***********. So here is my question once again. Im already a customer with DSTV with the full package. HD etc and I pay every month before the 5th and more than what the subscription is. But now that I want a Explora package, Im not good enough for DSTV. This is how you loose customers. I want to just go over to a better decoder and for this i need to sign a contract, which i dont mind. But now i get declined. I wouldve paid the normal subscription every month in anyway but now im not good enough for DSTV. So why must I pay DSTV any further. If this is how they treat paying customers, well then they can go fly to hell and back.</p>
Dear John Vleis Willers
Your query has been referred to the PriceLock Department for urgent assistance they will contact you directly with your concerns.
Thank you for taking your time to contact us.
Regards
Elna
Best regards,
Dear John Vleis Willers
Your query has been referred to the PriceLock Department for urgent assistance they will contact you directly with your concerns.
Thank you for taking your time to contact us.
Regards
Elna
Best regards,
Thanks I was contacted. But still no help. I just cant understand why this is such a issue. I am already a customer with a DSTV but stil that doesnt count for anything. I know they said it was declined due to Credit criteria, but it seems there must be something wrong with their data. Cause if my expenses are more than my income, how do I live? How do I pay DSTV every month? How do I Own A House? How do I drive my Car ? To pay R150 more than I am paying for DSTV now, just to get a better decoder and wifi connector is nothing and to save on the price increase for 2 years. But apparently it is a Issue to DSTV. I am not a happy camper!!!! The piece of **** decoder that I have now, I have complained about it last year already on HelloPeter. That is also the other main reason why I wanted to do the upgrade, cause my decoder keeps giving me problems. REboots or just freezes, shows errors, etc. That was also never resolved. So excuse me for trying to make things better for me and my family by applying for an pricelock upgrade and trying to support DSTV and only be treated as if I'm a ******** or a Horrible person. Maybe DSTV must go back to their roots, look at their original Slogan "Where Magic Lives" - What Magic? "So Much More" - More dissapoitnment yes.
Thanks I was contacted. But still no help. I just cant understand why this is such a issue. I am already a customer with a DSTV but stil that doesnt count for anything. I know they said it was declined due to Credit criteria, but it seems there must be something wrong with their data. Cause if my expenses are more than my income, how do I live? How do I pay DSTV every month? How do I Own A House? How do I drive my Car ? To pay R150 more than I am paying for DSTV now, just to get a better decoder and wifi connector is nothing and to save on the price increase for 2 years. But apparently it is a Issue to DSTV. I am not a happy camper!!!! The piece of **** decoder that I have now, I have complained about it last year already on HelloPeter. That is also the other main reason why I wanted to do the upgrade, cause my decoder keeps giving me problems. REboots or just freezes, shows errors, etc. That was also never resolved. So excuse me for trying to make things better for me and my family by applying for an pricelock upgrade and trying to support DSTV and only be treated as if I'm a ******** or a Horrible person. Maybe DSTV must go back to their roots, look at their original Slogan "Where Magic Lives" - What Magic? "So Much More" - More dissapoitnment yes.
Dear John Vleis Willers
We understand your frustration and disappointment in this regard.
We have escalated matter to our finance department so they can review your application. They will contact you directly for feedback.
Regards
Elna
Best regards,
Dear John Vleis Willers
We understand your frustration and disappointment in this regard.
We have escalated matter to our finance department so they can review your application. They will contact you directly for feedback.
Regards
Elna
Best regards,
Hi,
Just to confirm, when are they suppose to contact me? I still havent received any calls.
Regards
Hi,
Just to confirm, when are they suppose to contact me? I still havent received any calls.
Regards