Not getting what you pay for

My access has now been blocked for 3 days. I have spent a ridiculous amount of time (emails, phone calls, online chats) on trying to get this sorted.

The payment reflects on my bank account, but says pending. I phoned my bank after being instructed to do so by the DSTV cal centre agent, and was told by my bank that DSTV is in error as DSTV needs to complete the process on their side for the payment to go from pending to cleared. I was even given a code for DSTV to use to clear the payment.

I have then tried to explain this numerous times to their call centre, and even after excalating the matter kept hitting brick walls. Either unwilling or unable to assist me.

Even after escalating yet further the suggestions from their side on how I(Note me and not them) should fix the issue were all ridiculous and not well thought through.

Like for example: - paying via EFT again for my subscription Although I allready paid. - Sending them a copy of my bank statement showing the pending payment. Just think about this one for a second. (So pending payments reflect on a bank statement?????) - While this is done via Debit order, asking me for a proof of payment..... Urm.....

One would think in this day and age where streaming services are literally ripping away the client base from DSTV, they would prioritise customer service and doing everything in their power to make sure clients dont leave.

The same attitude towards customers as you would expect from a government department, is not going to ensure your future as a company that is currently providing a service that can easily be replaced by streaming services.

I suppose writing this review will neither get any feedback from Multichoice, nor resolve the issue, but hopefully me sharing this can assist others in making their decision in if they should subscribe to DSTV or not.