Not getting what I paid for

I currently have a Multichoice premium account linked to an HD PVR. Since Multichoice launched the Explora we have had terrible service. Scheduled recordings don't record, the catchup function lists certain series then suddenly doesn't (and I'm not even referring to the fact that instead of series we now just have a list of important notices), what is listed on the info screen is often not what is playing. I could go on but I won't. All I know is I don't pay just shy of R900 a month to watch SABC. If Multichoice don't sought their service out soon they are going to lose customers starting with me.