Not getting service I've paid for

My name is Sindiswa Dlamini...I've been calling Dstv every week from the 1st of Feb...I've made payments on the 1/2/20 at game stores n the cashier entered wrong account number by 1 digit n payments went to incorrect account ...I've sent proof of payment to Dstv n I was told it has been allocated correctly it will 24 hours ...but every week my services are disconnected ...I've spoken to the manager (Derek)on my last call on the 19/2/28 who assured me it has been done ...but today it's disconnected again ...I've paid for my services but the response I'm getting from dstv is not right ... Have spoken to 6 agents have 2 reference no.which does not help ***2I151 and I158