GW
Gerda W
1 reviews | Active since Sept 2015
08 Sept 2015, 09:23
Not getting help with long outstanding query
I am a DSTV Explora customer that decided to get wifi and unlock all the extras that DSTV has to offer. At first I could not get my profile loaded on \Get Connected"because of system problems on the side of Multi choice. I then send an email to the Support email address and they helped me with this as soon as the system came up. I then realised that I needed a special connector to truly get connected and went to buy this for a few hundred rands. After connecting this"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
14 Sept 2015, 15:20Hello Gerda W,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we advised to make use of the accredited installers information provided.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we advised to make use of the accredited installers information provided.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
DStv (MultiChoice)'s reply14 Sept 2015, 15:20
Official
Hello Gerda W,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we advised to make use of the accredited installers information provided.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we advised to make use of the accredited installers information provided.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,