not getting feedback on my payment I made

I struggle to buy a boxoffice movie and could not get it though my credit card. so I made a payment into the boxoffice account via internet only 30. this acc number was supply by a boxoffice call agent. I saw it will take so time to reach them and tried again to pay through my debit card. payment went through and I watch the movie the boy next door. however my internet payment still does not reflect on my box office account after 10 day. last week I spoke with mbali koko who said I must send payment confirmation through. I did and send 2 more email asking for feedback. still nothing. then I again phone the call centre. and spoke with nonthandazo kumbule. she said I must email it through to the payment email and cc her on it. I did. I got a email back with the ref CASE NUMBER: *** and that they will supply feedback within 24 ours. that was Friday today is the next week Wednesday. very Very bad service