WK
Wendy K

1 reviews | Active since Sept 2013

24 Nov 2016, 11:24

Not fulfilling promises and management not taking responsibility

<p>I contacted Multichoice on the 20th of November and spoke to Latoya Cornelius regarding my services and debit order.</p> <p>Till today none of my request have been fulfilled.</p> <p>I phones yesterday the 23rd and spoke to a gentleman by the name of Trevor Manana, who has also made empty promises because till today i have not been assisted .</p> <p>I asked for a manager to assist regarding the matter , but i was told that he has been on lunch for hours .</p> <p>I then sent an e-mail to him ( setudi rapodile) till today , he still has not responded to my e-mail.</p> <p>Is he still on lunch ?</p> <p> </p> <p>Is this how you treat your customers ?</p> <p>Are you making so much money that you now dont care about treating your customers fairly ?</p> <p> </p> <p>Can i please be contacted and have my matter sorted please , that’s all i ask .</p> <p> </p> <p>Regards</p> <p>Wendy Khumalo</p> <p> </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Nov 2016, 12:14
Official

Dear Wendy Khumalo

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Nov 2016, 12:05
Official

Good day Wendy Khumalo

Thank you for bring this matter to our attention.

Reference is made to our telephonic conversation, you advised that you have been assisted and your problem is resolved.

Should you require any additional assistance, please do not hesitate to contact us.

Kind regards

Rupert