Not fulfilling a telephonic agreement.

On 28 March 2023 I reached a telephonic agreement for a new Explora decoder plus a price lock on my monthly premiums. They promised the contact me as soon as the decoder is ready for delivery. A later enquiry revealed that they don't have decoders in stock. A telephone call from a sales agent, on 25 May 2023, revealed that I am not due for a new decoder. On 15 June 2023 I again enquired via email as to the status of my new decoder. On 17 June I received an email stating: "The application was done 28/03 and was not on an approved status. Because it is more than 2 months since application was done, we need to contact you and redo another one." Agreeing to this proposal would imply an increase in my monthly premium. I declined and respectfully requested DSTv not be contact me with any proposals. If I did not required via email I would still be waiting.