BM
Belinda M
1 reviews | Active since Nov 2011
06 Oct 2015, 22:30
Not fixing my debit order
I have now up to date tried for four months to sort out my debit order with dstv. After their so called system upgrade they auto matically deleted my debit order and since then I have fought with then time and time again without success. Last month I gave all my details for the debit order and was promised that it will be fixed this month and still its not correctedd. Now since when do I as the customer need to fight to pay my account. This is absolutely not acceptable as they are quick to disconnect and then have the odasy to charge reconnection fee after their ***** up.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Oct 2015, 11:44Hello Belinda4,
Please accept our apology for the delayed response and the inconvenience caused in this regard.
We tried to contact you today and discuss your query telephonically. Furthermore, it was not possible to access your DStv account with an identity number provided.
We are committed to assist you and resolve your query. Please refer to your personal email address where you'll provide us with the required information.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response and the inconvenience caused in this regard.
We tried to contact you today and discuss your query telephonically. Furthermore, it was not possible to access your DStv account with an identity number provided.
We are committed to assist you and resolve your query. Please refer to your personal email address where you'll provide us with the required information.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply18 Oct 2015, 11:44
Official
Hello Belinda4,
Please accept our apology for the delayed response and the inconvenience caused in this regard.
We tried to contact you today and discuss your query telephonically. Furthermore, it was not possible to access your DStv account with an identity number provided.
We are committed to assist you and resolve your query. Please refer to your personal email address where you'll provide us with the required information.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Please accept our apology for the delayed response and the inconvenience caused in this regard.
We tried to contact you today and discuss your query telephonically. Furthermore, it was not possible to access your DStv account with an identity number provided.
We are committed to assist you and resolve your query. Please refer to your personal email address where you'll provide us with the required information.
Thank you for taking the time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah