NOT FIXING MY ACCOUNT AS PROMISED

I ASKED TO BE DISCONNECTED AND PAID MY DSTV ACCOUNT UP UNTIL A REQUESTED DATE, FOR SOME REASON THEY EITHER NEVER DISCONNECTED ME OR MADE A MISTAKE WITH MY BILL.<br> <br> WHEN I PHONED TO RECONNECT A YEAR OR TO LATER, I HAD A HUGE AMOUNT OUTSTANDING, I DID NOT RECONNECT BECAUSE THEY WERE NOT FIXING THE PROBLEM.<br> <br> I PHONED COUPLE YEARS LATER AND THE BILL WAS ALOT LESS, PAID AND WAS RECONNECTED.<br> <br> I ASKED FOR PRO RATA AMOUNT, SO THAT REGULAR FEE CAN BE DEDUCTED MONTH END,THEY SAID THERE WEREN'T ANY, I HAD CREDITS OWING.<br> <br> I KEPT R300 MORE IN MY BANK ACCOUNT FOR THE DEBIT, IT DIDN'T GO OFF BECAUSE THEY OVER CHARGED ME. I PHONED TO QUERY THE DEBIT, THEY SAID IT WENT OFF. I RECEIVED A SMS STATING THAT IMMEDIATE PAYMENT IS REQUIRED. THE AMOUNTS THAT THEY ARE MENTIONING DOES NOT ADD UP TO THE AMOUNT THEY ARE REQUESTING. I SENT A COMPLAINT AND THEY FIXED IT AND MAILED ME A STATEMENT.<br> <br> THE FOLLOWING MONTH THE AMOUNT WAS ADDED AGAIN.<br> <br> I HAVE STATEMENTS TO PROVE THIS AND THEY HAVE RECORDINGS OF THE CONVERSATIONS.<br> <br> MULTICHOICE = NO CHOICE