Not even a phone call?

<p>Good day Nadine</p> <p>Thank you for bring this matter to our attention.</p> <p>Please accept our sincerest apologies for any inconvenience you have experienced in this regard.</p> <p>We have escalated your request to our Price lock department for urgent attention.</p> <p>Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.</p> <p>Kind regards</p> <p>Rupert</p> <p> </p> <p>This is not acceptable - I am sorry. In my complaint I SPECIFICALLY stated that the price lock / dpp department has been ignoring me like a stop street - and yet you have escalated it to them???? *facepalm*</p> <p> </p> <p>you have my email address. send me an email so that i have a contact person to follow up with instead of having to turn to hellopeter to get your damn attention! </p> <p> </p> <p>Oh - and I am busy reporting this to the NCR now. NCR form 29. Maybe THEY will be able to offer me some assistance</p>