RH
Robert H

1 reviews | Active since Jun 2017

14 Jun 2017, 11:02

Not even a customer yet, BAD service

<p>I decided I want to get DSTV last week and created an online profile on DSTV website.</p> <p> </p> <p>I app**** for the price lock (Most expensive Service they offer) and gave my relevant information required.</p> <p>I recieved a SMS the next day that my application was approved. So I logged back in the website and clicked the "continue my application" . I loaded up my proof of employment, salary and ID as requesteds by the website.</p> <p> </p> <p>Monday came and nothing has changed on my application. I phoned DSTV as the only reply I so far have recieved from them was a SMS. The gentleman informed me that they do not have a back log at the time and that its odd that I have not recieved a reply yet from DSTV.</p> <p> </p> <p>He told me to wait and give them 2 more days. (today is 2 days later)... So I phoned DSTV again and was told to leave my information and someone would get back to me in 48 Hours.</p> <p> </p> <p>I am not even a client yet and I am recieving such bad experience from DSTV. My dad baught a car in less than 2 days and here I am just trying to get DSTV and its been a week with no luck.</p> <p> </p> <p>Maybe I should just subscribe to Netflix.</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Jun 2017, 12:03
Official

Dear Robert

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv : Hello Peter team

RH
Robert H's update22 Jun 2017, 10:53
Reviewer Update

I have not recieved a tracking number yet and no one is getting back to me. Why must this level of service continue? its now the forth day since the application has been approved and i am still waiting for a tracking number and delivery