Not downgrading to ensure revenue

Contacted call centre *** to downgrade holiday decoder from Premium to Access as it can only be done on your billing date...four call centre consultants later it still wasn't done, I was still on Premium package on a holiday decoder that gets used occasionally...they didn't downgrade and escalated with ref # INC=302025 - consultants contacted Humphrey at 01:46pm; Que at 03:21pm; Nokuthula 03:41 and Noxolo 05:21pm still no downgrade. ***1 while following up on the downgrade as my decoder was still on Premium I talked to Sibusiso who accused me on not requesting the downgrade, told me it can't be done, and basically called me a **** to shifting the blame to Humphrey and that he'll come back to me.