1 reviews | Active since Jul 2011
Not doing what they said they would
On the 10th of August 2015 i went to the Umhlange Multichoice centre to take my pvr and drifta off my account and to add it to my dad's account. We had to give the centre the cerial numbers, card numbers etc. We also gave the agent cetrified copies of our id's and filled out all of the relevant tranfer of ownership documentation. this whole process took almost 2 hours. On friday, 25 September, the drifta stopped working. I phoned the call centre and they said that they do not pick up the drifta. Which means that the drifta has not been transfered to my fathers account, which means that the tow of us will have to go through this whole process again! The thing is, he is on holiday in the northern cape and only comes back in a couple of weeks. can someone help us resolve the issue.
We do apologies for the inconvenience you experienced in this regard
According to our records your drifter device is slinked under the account of Mr A Taljaard.
We have tried to contact you assist with the removing of the drifter device without any success.
Please forward the account details were the drifter should be linked to us by return e mail to *** and we will assist you accordingly
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard
According to our records your drifter device is slinked under the account of Mr A Taljaard.
We have tried to contact you assist with the removing of the drifter device without any success.
Please forward the account details were the drifter should be linked to us by return e mail to *** and we will assist you accordingly
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert