not doing what I have requested....

<p>On the 22-08-2016 I call multi choice. I have explain to the consultation that am currently unemployed and therefore would like to cancel my dstv subscription. <br />I however opt to take the cheapest package with is 29.99<br />The consultation informed me that I have extra view which will be an extra 80.00 which I agreed on. She confirm my monthly payment will now be R104.40<br />On the 27-08-2016 I got an sms DStv: Please pay R104.40 before 30/08 to avoid missing out on your favourite shows. Dial *120*68584# for more options. Use ********** 9 as your payment reference.<br /> I got another sms saying payment of R450.40 is outstanding.</p> <p>I called again and was told that R450.00 is outstanding. The agent was unprofessional and told me that there was no downgrade of subscription</p> <p>No what about the call I made in the 22 august and got an sms confirming that 104.40 is payable. <br />Please look into this and revert bacj</p>