NOT DOING THERE WORK

DSTV ACCOUNT: ********** 4 ACCOUNT HOLDER: HS KRAUSE ID: ********** 008020 I HAVE THE PREMIUM OPTION HAVE TO PAY R790 A MONTH, EACH MONTH I RECEIVE AN SMS TELLING ME I STILL OWN THEM R84.84 DUE TO THE FACT THAT I HAVE MORE THAN ONE DECODER, AND THAT IS NOT THE CASE, I WENT TO THERE OFFICES IN GEORGE AND TOLD THEM THAT THEY CAN COME AND HAVE A LOOK AT MY HOUSE, I ONLY HAVE ONE, THEY TOLD ME THAT THERE SYSTEMS IS FAULTY AND THAT THE FAULT MUST BE RECTIFIED, BUT IT SEEMS LIKE THESE PEOPLE IS SLEEPING AT WORK, BECAUSE NOTHING HAS BEEN DONE TO SORT THIS OUT..PLEASE I FEEL LIKE PULLING OUT MY HAIR, WHAT THE HELL HAPPEND TO CUSTOMER SERVICE..IT IS REDICULOUS....