NOT DOING THEIR JOB

I'VE RECEIVED A SMS FOR PAYMENT ON THE 28/09 TO PAY R339.00. I'VE MADE A PAYMENT ON THE 29/09/2015 TO MULTICHOICE SINCE THEN I'VE BEING SUPSENDED ON THERE SERIVES. I'VE SPOKE TO THULI JOBO ON THE 05/10 SEND HER PROOF OF PAYMENT AS WELL. ON THE 16/10 ITUMELENG CANT HELP ME HE DOESNT SEE ANY NOTES MADE BY THULI. I'VE SPOKE TO MPHO THE SUPERVISER HE FIXED IT BUT HE SAID HE WILL CALL ME BACK ON THE 19/10 NEVER DID. ON THE 26/10 I'VE SPOKE TO AN INDIAN LADY SHE FIXED THE PROBLEM SHE ALSO TOLD ME THAT THERE IS AMOUNT OUTSTANDING OF R81.50 FOR RECONECCTION FEES TOLD HER THAT I REFUSE TO PAY THE ACCOUNT BUT IT IS NOT MY FAULT FOR THE ACCOUNT TO BE SUSPENDED, BUT ON THE 26/10 THE ACCOUNT WAS SUSPENDED AGAIN CALLED SPOKE TO HUMHREY. ON THE 27/10 THE ACCOUNT HAS BEING SUSPENDED AGAIN SPOKEN TO LORNIA A TEAMLEADER SHE SAID SHE FIXED IT BUT NOTHING HAS BEING DONE YET, CALLED AGAIN SPOKE TO THANDEKA AND I WAS HOLDING ON FOR MORE THAN 20 MIN JUST TO GET CONFIRMATION FROM THEM.