1 reviews | Active since Apr 2016
Not delivering service
A couple of months ago my husband took out this R529 package he specifically ask the lady if we will be able to upgrade and down grade on this package. She inform him that he will be able to upgrade but not down grade. For the past month we are traying to upgrade with no success. Since this week Wednesday I have spoke to 7 different people after they phone myself and my husband on Wednesday informing us that we will be upgraded with in 48 hours. Still not happening. Now we are back to sqaure one we cannot upgrade......What do we do. One say you can the other yes you can. A suppervisor on Friday would have phone me back with in an hour its Saturday 21h36 still waiting for the call. This is the second supervisor doing this. I have all peoples names and ref. Number of cases logged. PLEASE HELP
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
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Regards
Cecil
We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil