LN
Lindi N

1 reviews | Active since Nov 2016

15 Nov 2016, 11:00

Not debited by DSTV now I am liable

<p>I signed a contract wit DSTV for the Explore, and the Debit order mandate. Have DSTV my bank details over and over again as at the beginning we had issues with them debuting the account. The account is for my mother and our chikdren, so it's my responsibility. so everything was sorted. Then today I get an sms that I am owing over R6000 and I must pay or make arrangements or I will be listed! What utter nonsense is this now, I have you mandate to debit, I don't notice half of what goes out of my account, you were given authority to debit, now for whatever stupid reason, you don't know how to handle accounts, now I'm liable for your inadequate service! And now I must fork out over R6000 cause you were incapable of doing what you had to do, Dstv is utter *******! </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Nov 2016, 11:49
Official

Dear Lindi Nkosi

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

MultiChoice Team

Regards

DStv (MultiChoice)
DStv (MultiChoice)'s reply15 Nov 2016, 14:52
Official

Dear Mrs ND Nkosi

Apologies for the inconvenience caused. We’ve escalated your complaint to our DPP Payment Plan department for assistance with regards to the billing of your account, and to give you a call back directly to resolve your problem.

Regards

Nesta