Not Custormer Service friendly

Dear DSTV after two weeks of trying to upgrade (New price lock deal R969) I finally got to speak to one of your consultants today (weeks of waiting for a call). I currently have the normal premium package of +-R939 that I'm currently paying. I have never had any payment issues with you guys. Today whilst on the call to upgrade I was subjected to a credit check - REALLY!! as if I had financial issues with you - which I don't mind you guys can do the check. What really ****ed me off was the fact I had to confirm my address, ID & banking details telephonically, THIS is information that you as DSTV is privy to. Had I been asked to confirm the last few digits I would have been comfortable. Now I have a problem sitting in an open plan environment where I need to give my most sensitive information in a sort of public domain. To upgrade really isn't worth it if I'm subjected to such bull****. If you really had customer experience in mind you would read out a simple declaration to your customers and just upgrade nothing changed regarding my current circumstances with you guys, but the long process to upgrade is disappointing to say the least. #****Service I Hope you will review & simplify processes for your customers.