NOT CONTACTABLE AT ALL

I have changed my bundle from the premier (at R840 which is a *******) to the R39 which gives me the normal television channels. I also have extra view. Since 1 March 2016 when my bundle changed my other television with the extra view is picking up all the channels except TV 1, TV 2, TV3 and ETV. When you call them the call center goes to prompts that gives you option of 1 - Check your bill and 2 - Technical. on Technical you must report an error code, which the television is not showing and THAT IS IT. NEVER can you talk to an ACTUAL PERSON!!! on the website I have logged the complaint with them also, and they DONT CARE AT ALL AND DONT BOTHER TO CALL ME BACK. THEY ARE AN INTITUTION THAT ONLY TALKS TO YOU TO OPEN AN ACCOUNT AND THEN THEY ONLY COLLECT!!!