RB
Roger B

1 reviews | Active since Mar 2009

16 Sept 2015, 13:48

Not catering for all customer's devices

Can you please investigate and advise why when I try to log into DSTv now online, the login button says greyed out on my BlackBerry PassPort HTML5 browser. I have reported this before and the day your tech staff got back to me it worked, now it's not working again.<br> <br> I pay my premium contract every month and when I want to finally use your online services I get this!<br> <br> I also want to know WHY you don't have a BlackBerry 10 DSTV NOW App and if you reason is that there not enough on the platform, then that's BS as you know good and well that you can just port the Android app and exclude the Google services requirement, so that your customers with BlackBerry 10 devices are NOT prejudiced against!<br> <br> This is NOT TCF for sure!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Sept 2015, 09:38
Official
Hello RJEBROWN,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team