Not being able to login with connect ID

I never thought I would have to file a complaint against Multichoice. I always get good service from Call advisors. I always complete the survey with the best of points. I experienced problems logging into my self service. The 2nd person I spoke to reset or deleted my profile. Now I can do or access nothing and all my queries fall on deaf ears. They email and ask for information and I supp****. But still no joy. I want this to be resolved ASAP