Not bad service, No service

<p>Really not happy with the service we are getting. I pay via EFT every month, and have been doing so for the last 10 years, in the same way, not changing anything in the payment reference or anything. Then in May, I turn on the telivision in the afternoon for my kids, and get a message that the service has been suspended due to non payment. I phone them, and they reconnected me right away, apologising, but still asked me to send proof of payment so they can allocate my payment (which is odd, as it should not be a problem, as it never was before. I sent it, and not hearing anything more, thought it was sorted out. Next day, when switching on the telly, same thing again. So I phone again, go through the whole thing AGAIN, getting apologies, which at this stage, I do not believe anymore. Next day, lo and behold, AGAIN!!! Then phoning them even became worse, they put you on hold for long times, make empty promises of personally sorting it out. What a joke,, this went on for more than a week. The next month all went as usual, nothing funny. Now since yesterday, it has started again. I have sent proof of payment, contacted them on facebook and still, they make me feel as if I am dishonest, they say they cant see my pop, and cant reconnect without proof of payment. Honestly, I am at a point where I want to cancel our subscription. I do not get the service I pay a lot of money for. Will they pay me back for the incorrectly interupted service and the hours I spend on the phone to get it corrected, not to mention my time!! Obviously there is something seriously wrong with their systems, and they need to get it corrected, if you go on their facebook page you can see this is happening to a lot of customers, and they do not realise that they are losing hundreds of customers daily because of this!</p>