gH
gerard H
1 reviews | Active since Mar 2009
18 Jul 2015, 10:40
Not allowed to upgrade
I was told by your call center that I am not allowed to upgrade to premium package due to technical problems. This is shocking service as usual. Its not worth wasting money on a ******* service.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
19 Jul 2015, 12:44Hello gerardhs,
It is with regret that we learn of the frustration and inconvenience you have experienced with your upgrade of service on your account. Please accept our sincere apologies in this regard we had a problem at the time of your request.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your upgrade of service on your account. Please accept our sincere apologies in this regard we had a problem at the time of your request.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply19 Jul 2015, 12:44
Official
Hello gerardhs,
It is with regret that we learn of the frustration and inconvenience you have experienced with your upgrade of service on your account. Please accept our sincere apologies in this regard we had a problem at the time of your request.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your upgrade of service on your account. Please accept our sincere apologies in this regard we had a problem at the time of your request.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,