not allocating funds

i have had a problem since 25th march and no one can assist with resolving.<br> on the 25th of march i tried loading my box office account with my credit card, the amount was debited from my account on same day but up until now after speaking to 8 people and sending emails they all tell me they will need to escalate as there are no direct lines or cummunication with the boxoffice accounts department. i feel this is really terrible as dstv is quick to disconnect people after 2 days of not paying but they do not have the urgency of resolving customer queries.<br> i am not asking for a refund all i ask for is my account be updated with the right amount.<br> just got off the phone with one of the agents and she had no remorse what so ever but told me same thing after i told her that is the feedback i have been receiving since the 29th of march 2016