Not agreeing to arrangements

I sent you a message in January 2018 regarding this account because of your system crashing and not debeting my account, making an arrears balance.

You stated that you would deduct the premium monthly on top of my account which looked like that was happening. Now you have handed me over.... The service level and agreements are pathetic.

Dear DStv customer, we've had to suspend your 24 months DStv contract due to non-payment. Please pay R2,548.01 & we'll reconnect you. Dial *120*68584# for payment options (Use ********** 5 as your reference).

You agreed to debit my account per month to catch up the short fall, which was your guys fault in the first place. I signed up for debit order and you guys decided not to debit my account. Sort this issue out immediately