Not Again after assurances

<p>. Last year during the month of Ramadaan (islamic month) i tried to get my services downgraded/disconnected but was not allowed to due to there being a policy change. However, when I complained about it via hellopeter, I received a prompt response from you guys stating that, It was not a policy change and that it has always been like that. I then asked your consultant that called me to check up on the records which shows that i've been downgrading my connection every year without any hassle. Where was the policy change?</p> <p>The consultant that assisted me, was of great help, she did tell me telephonically that i will be allowed to downgrade my services every year during the holy month and that a note will be made in this regard on my account profile to stipulate this. To the extent that I was informed that this will be made as a concent for ALL muslim customers during this month.</p> <p> </p> <p>I tried calling your call center on the 4, 5, and 6 to do this but due to waiting over 30min on the line, i tried to use the self-help portal which was crashing and/or was unresponsive to my request. When i finally got through to you guys 5 days ago i was told that I cannot change my package and it will only be effective on my next billing. I can understand this change in policy.</p> <p>I will not be watching dstv for the next month, why are you guys holding me to it? Its been 5 days since my bill date and my account is still active. So i am paying for a service I do not want at present. What if i can't afford it any more?</p> <p>I even tried to contact the person how assisted me last year Nesta Prior via email with no response.</p> <p> </p> <p>Please I request a response in this regard, preferably telephonically to sort this situation out? Id hope that my loyalty and patronage toward multichoice will not got unnoticed</p> <p> </p> <p>I await your response.</p>